Shipping policy

Shipping Policy

Last updated: January 1, 2026

Thank you for shopping with ThinkSuite™ Shop, operated by Pamela J. Green Solutions, LLC. The information below outlines how and when orders are fulfilled and shipped.

Order Processing

All physical products sold through ThinkSuite™ Shop are custom produced on demand after an order is placed. This includes proprietary card decks produced through MakePlayingCards (MPC) and other third-party manufacturing partners, as well as items fulfilled through print-on-demand providers.

Because products are made to order:

  • Orders typically enter production within 2–5 business days

  • Production timelines may vary by product and volume

  • Orders are not eligible for cancellation once production has begun

Shipping Timelines

Once production is complete, orders are shipped using standard shipping methods selected by our fulfillment partners.

Estimated shipping timelines (after production):

  • U.S. orders: 3–7 business days

  • International orders: 7–21 business days

Shipping timelines are estimates and may vary due to carrier delays, customs processing, holidays, or other factors beyond our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Product type

  • Quantity

  • Destination

  • Fulfillment partner rates

Shipping fees are non-refundable once an order has shipped.

Order Tracking

When available, tracking information will be sent to the email address provided at checkout once the order has shipped.

Please note that:

  • Tracking updates may be delayed during transit

  • Some international shipments may have limited tracking availability

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrectly provided addresses

  • Delays or non-delivery resulting from address errors

Orders returned due to incorrect addresses may incur additional reshipment fees.

Lost, Delayed, or Damaged Shipments

If an order is lost, significantly delayed, or arrives damaged, please contact us within 7 days of delivery (or expected delivery date) and include:

  • Order number

  • Description of the issue

  • Photos (if applicable)

We will work with our fulfillment partners and carriers to investigate and resolve the issue in accordance with their policies.

International Shipping & Customs

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the customer's responsibility and are not included in the product or shipping price.

Digital Products

Digital products are delivered electronically and do not involve shipping. Access details will be provided after purchase.

Contact Information

For shipping-related questions, please contact:
customercare@pamelajgreen.com